1. Orklafoodsdistribution.com
  2. What we offer
  3. Logistics, Customer and Consumer service

Logistics, Customer and Consumer service

Logistics and Warehousing

Our warehouse facilities are tailored to your needs and our supply chain team will make sure you get the necessary forecasts and orders in time. Our state-of-the-art tools for sales metrics and analysis provide us with precise estimates for purchasing – so that you can avoid empty shelves.

 

 

Customers, consumers and communications

We offer customer and consumer service management in both traditional and new digital channels.

  • Customers: Our highly-skilled customer service team deals quickly with all supply-chain inquiries from our customers.
  • Consumers: We have a dedicated call centre for all consumer inquiries, where they answer general consumer questions and handle any complaints. Monthly enquiries reports mean we are able to provide excellent follow-up brand by brand.
  • Communications: Our communications department is responsible for dealing with any media enquiries, as well as any contingency situations.

Having your customer and consumer service with us means you can focus on your own core business, safe in the knowledge that we’ll be dealing with everything from individual questions to full-scale product withdrawal in an efficient and professional manner.